Privacy Policy

Introduction

FleetFluxus (“we,” “our,” “us”) is committed to protecting the privacy and security of our users. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our passenger transportation platform, including the FleetFluxus driver app, tracking system, and notification services.

By using FleetFluxus, you consent to the collection and use of your information as described in this policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

We collect different types of information based on your interactions with FleetFluxus.

1. Information You Provide
   1. Account Information: When you register, we collect your name, email, phone number, and organization details.
   2. Driver Information: For authorized drivers, we collect additional details, including driver’s license, vehicle information, and trip history.
   3. Guardian Information: We collect guardian contact details to send notifications about passenger pickups and drop-offs.
   4. Payment Information: If applicable, we may collect billing details for service subscriptions.
2. Information Collected Automatically
   1. GPS and Location Data: We track vehicle movement and estimated arrival times.
   2. Device Information: We collect IP addresses, device type, operating system, and app usage data.
   3. Log Data: We store information such as timestamps, error reports, and interactions with our platform for security and analytics.
3. Information from Third Parties
   1. We may receive background check results for drivers (if required by contract).
   2. We may collect map and route data from third-party navigation providers.

How We Use Your Information

We use the collected data to:

• Provide and improve FleetFluxus services (trip scheduling, navigation, tracking, and notifications).
• Enhance user experience by analyzing usage trends and optimizing features.
• Ensure passenger safety by allowing administrators and guardians to monitor transportation.
• Communicate with users, including sending trip updates, alerts, and customer support responses.
• Enforce security and compliance, including preventing fraud and unauthorized access.

How We Share Your Information

FleetFluxus does not sell your personal data. However, we may share data with:

• Authorized Transportation Providers
  • Organizations (e.g., schools, universities, hospitals, municipalities) that manage transportation using FleetFluxus may have access to driver and passenger data for operational purposes.
• Guardians and Administrators
  • Passenger trip details (e.g., pickup and drop-off status, estimated arrival times) are shared with registered guardians and administrators.
• Service Providers
  • We work with third-party providers for hosting, mapping, analytics, and payment processing. These providers are bound by confidentiality agreements.
• Legal Compliance
  • We may disclose information when required by law (e.g., court orders, law enforcement requests) or to protect safety and security.

Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption: Data transmission is secured using SSL/TLS encryption.
• Access Controls: Only authorized personnel can access sensitive information.
• Monitoring: We track platform activity to prevent unauthorized access or fraud.

However, no system is 100% secure. Users are responsible for keeping their account credentials private and reporting any suspicious activity.

Data Retention

We retain personal data only as long as necessary for operational and legal purposes:

• Trip and tracking data: Retained for [X months/years] for reporting and compliance.
• Account information: Stored until account deletion is requested.
• Payment records: Retained for financial and tax purposes.

Once data is no longer required, we securely delete or anonymize it.

Your Rights & Choices

Users have the following rights regarding their personal data:

1. Access & Correction
   1. You can review, update, or correct your personal information via the FleetFluxus dashboard.
2. Data Deletion
   1. You may request account deletion by contacting support@fleetfluxus.com.
   2. Note: Certain data may be retained for legal or security reasons.
3. Communication Preferences
   1. You can opt-out of non-essential notifications (e.g., marketing emails).
   2. However, critical updates (e.g., trip notifications) are mandatory for platform functionality.
4. Children’s Privacy
   1. FleetFluxus provides transportation services for school-aged passengers, but we do not collect personal information directly from minors.
   2. Guardians and administrators must manage child-related accounts and provide consent.

If you believe a minor’s data has been improperly collected, please contact us immediately.

Third-Party Services & Integrations

FleetFluxus may integrate with third-party services (e.g., Google Maps, payment gateways).

• We are not responsible for their privacy practices.
• Users should review the privacy policies of third-party providers when using integrated features.

Updates to This Privacy Policy

We may update this policy from time to time. Users will be notified of significant changes via:

• Email or in-app notifications
• Updated terms posted on our website

Continued use of FleetFluxus after policy updates constitutes acceptance of the revised terms.

Contact Information

For questions, concerns, or data-related requests, please contact:

FleetFluxus Support

Tag B Software

301 I St NW, Suite 200, Washington, DC 20001

Phone: 202-234-7775

Email: support@fleetfluxus.com

By using FleetFluxus, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.